Policies, Terms and Conditions, Return and Refund Policy

Shipping:

Please allow between 15-45 days for your order to arrive. If more than 45 days have passed please email us at service@iexport.net.au  to review the status of your order. Refunds will be handled through email if necessary.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer will process the orders, which takes an additional 2–4 days.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a AusPost Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
• In the case of bulk orders via ports using container and vessel with QC, customs, sea freight, and clearance all together may end up taking between 2-5 months.
• Shipping charge are based on destination country and weight/volume.

Returns:

Thanks for buying from iExport Australia.

In order to return or exchange your purchase, you need to do so within 30 days of purchase. The product must be received by us in the same condition that you received it in. Original tags, box, unworn, undamaged and able to be resold. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

We do not accept returns on perishable items, intimates, gift cards, custom items or digital products

After we receive your item, we will inspect the item(s) and process your refund if the item is in resellable condition. 

Your money will be refunded by the same method you paid for it. This may take between 5 and 10 business days, depending on your payment method.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@iexport.net.au and send your item to: iExport Australia, 22-26 Myrtle Street. NSW, 2204, Australia

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Return:
To return your product, you should mail your product to: iExport Australia, 22-26 Myrtle Street. NSW, 2204, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Multi vendor Market Place & Vendor Rules

Restrictions and Additional Approval May be Required before any vendors of iExport Australia may sell/export following types of good on iExport Website, apps and on connected accounts/profiles on

• Military equipment or weapons of any kind – Restricted
• Personal effects
• Hazardous materials 
• Original/fine art or Any Aboriginal Artefacts
• Refrigerated/chilled/frozen/dry ice goods
• Scraps (metal, plastic, etc.)
• Films and optical material
• Documents, stamps, money, banknotes, bonds, securities, and checks
• Marble plates/slabs
• Fresh produce (fruits, vegetables, etc.), seeds, plants, flowers, livestock, chicks, and perishable goods
• Boats/yachts/tankers
• Crude oil
• Cars/motorcycles
• Alcohol/wines/beers/similar spirits
• Building and Engineering Models
• Mobile phones
• Antiques, used furniture, used clothing
• Goods in bulk vessels
• Cigarettes and tobacco
• Medicine
• Cement
• Jewellery, precious stones, valuable metals, gold, silver, diamonds
• Consumer electronics (cellphones, tablets, etc.)

Freight & Export Services and Service Providers:

External Parties and Partners are in collaboration to provide Freight and delivery options for Bulk and LTL/FTL This is subject to availability and exporter/importer agreement:

• CIF (Cost, Insurance and Freight)
• CFR (Cost and Freight)
• DAP (Delivered at Place)
• CIP (Carriage and Insurance Paid to)
• CPT (Carriage Paid to)
• FOB (Free on Board)
• DDP (Delivered Duty Paid)
• FCA (Free Carrier)
• DAT (Delivered at Terminal)
• EXW (Ex-Works)
• FAS (Free Alongside Ship)